CUCINA CIPOLETTI FAQS
PASTA FAQS
Why Can I Not Eat Gluten in the US, but in Italy, I’m Able to Eat Pizza and Pasta?
It’s not just because pasta in Italy is irresistible; there’s a scientific reason why you can tolerate gluten better when abroad! It has to do with how pasta is produced. Italian pastamakers’ slow food approach to their craft means that the gluten is less stressed, creating a more digestible product. Pasta in Italy is made in cold water with a slow mixing process, meaning the gluten is not stressed. The drying process of Italian pasta takes 3 to 4 days in low temperature, whereas industrial pasta factories dry the pasta in only 3 to 4 hours under high temperatures, which create pasta that’s harder for your body to digest.
These “slow” processes create smaller batches of much higher-quality pasta. According to artisanal pastamakers in Italy, the amount of pasta produced in 3 hours at a medium-scale industrial pasta factory is the same amount an Italian pastificio produces in an entire year.
Why Does Pasta Made in Italy Taste Better Than Pasta Made in the US?
It’s true — Italian pasta truly does taste better. In Italy, pastamaking is an art, and only the finest tools are used. Our pastas are “trafilata al bronzo,” a historical artisanal process of creating pasta shapes with bronze. The bronze gives the noodles a rough, porous texture, which allows them to absorb sauces.
The cheaper alternative, Teflon, is used by large-scale commercial pasta makers; nearly all pastas on the shelves of ordinary grocery stores are Teflon-cut. That’s why highly processed pasta looks smooth and shiny.
Why Is There Flour in My Box?
What you see may look like traditional flour, but it’s actually nutrient-packed durum wheat semolina. You might find some in your box of pasta because our products are handmade and handpacked by real people — the same ones who made it. Consider the remnants of semolina flour a little hello from a pastaio (pastamaker) in Italy.
Why Should I Pay a Premium for This Pasta?
Our premium-grade pasta is the right choice for your family’s health and their tastebuds. If that’s not enough, it’s also environmentally friendly, promotes the continuation of the ancient tradition of Italian pastamaking, and supports small, family-run businesses in the US and Italy.
Cucina Cipoletti pasta also pack incredible value. As an Italian-American family, we will never let you go hungry! Our serving sizes are generous: One box of spaghetoni generously feeds a family of 5! But if you’re cooking for one, you can easily divide up one pack and savor a week’s worth of delicious pasta.
GENERAL FAQS
Are Your Products Organic?
Yes! Our pasta and olive oil are organic, or biologici, as they say in Italy.
How Do You Prioritize Environmental Sustainability?
Our products are organic, which includes the type of agriculture and processes used to grow and process the products. Because creating organic food means using natural substances and processes, organic farming has a limited environmental impact.
Additionally, our products are lovingly hand-packaged in eco-conscious materials.
Who Are the Cipolettis?
The Cipoletti family's Sunday Supper, a beloved weekly gathering, epitomizes the deep connection between food and family. In the heart of New York, Papa's special sauce and freshly made pasta serves as the centerpiece while friends and family unite around Grandma's table. This celebration is an expression of love through time-honored Italian recipes originating from the Cipoletti's’ ancestral city, Naples, and passed down through generations.
Jenny and Freddie, the founders of Cucina Cipoletti, discovered their shared love of the Italian spirit at one such Sunday Supper. The atmosphere, the aromas, the laughter, and the love instantly forged a connection that linked their cultural backgrounds. Freddie, a third-generation Neapolitan from New York, and Jenny, who spent her childhood summers on her mother’s Tuscan olive grove, realized they both long to preserve the rich flavors of Italy.
Driven by their passion for authentic Italian cuisine and through their years of travels spent in Italy, Jenny and Freddie created Cucina Cipoletti to bring the highest-quality, genuine Italian ingredients to their family pantry and, by extension, to families across the United States. Freddie's dedication to exceptional ingredients and farm-to-table flavors and Jenny's desire to share the tastes of her childhood with her own children in New York, has led them on a journey to find the perfect ingredients.
Who Are the Family Farmers Making Cucina Cipoletti Products?
Every Cucina Cipoletti product is sourced directly from family-owned farms and producers in southern Italy, known for their exceptional Italian staples.
How Do You Source Your Products in Italy?
With a commitment to tradition and quality, Cucina Cipoletti offers a meticulously selected range of products that captures the essence of Italy in every dining experience. Cucina Cipoletti products are personally selected by Jenny and Freddie in Italy, ensuring that only the finest ingredients are offered to their customers.
Do You Offer Subscriptions?
Yes! We offer subscriptions to receive our products every 2 or 4 weeks and you'll receive 10% off for being a subscriber. All subscriptions require at least 3 orders before you can modify or cancel them.
SHIPPING FAQS
How Long Does Shipping Take?
We typically fulfill orders within 3-5 business days of ordering and shipping takes 5-7 business days, depending on where you live. You will receive an email from ciao@cucinacipoletti.com once your order has been shipped out.
*Please check the product page before ordering to take note of any shipping delays or announcements!*
How Much Does Shipping Cost?
Shipping costs are calculated at checkout. We also offer free shipping on orders $100+ and the discount will automatically be applied at checkout. Exclusions apply on this offer as it only applies to orders within the United States and subscriptions are not included.
Do you ship internationally?
Not yet! Right now, we only ship within the United States and Canada, but we hope to be able to share Cucina Cipoletti with the rest of the world soon.
How Do I Change My Shipping Address?
We can only accommodate address changes within 24 hours of your order being placed and we ask that you please email ciao@cucinacipoletti.com so we can assist. For orders that have been shipped out already, please contact the shipping carrier to see if they can accommodate your request.
Where's My Package?
If your tracking information shows that your order has been delivered but you cannot find it, please email us within 2 days of your delivery date. After 5 days, we are unable to assist you and recommend that you contact the mail service who handled your package to file a missing package claim.
If you entered your address incorrectly and therefore do not receive your package, we are unable to send you a replacement or refund your purchase. Please ensure you are entering your information correctly.
How Do I Request A Return?
We do not offer refunds or exchanges since our food products are perishable. For any specific questions, please email ciao@cucinacipoletti.com with your order number and photo(s) of the products you received.
